Customers who order products on this website and have a return or exchange request after receiving the goods can apply for a replacement within 7 days or a return within 30 days from the date of receipt, but must meet the following conditions:
Returned products should be unused and still in good condition with intact packaging (disposable sealed packaging that has not been damaged, such as plastic film, sealing tape, etc.);
You should return the product and its accessories or accessories (if any), original packaging, original documents, invoice (if any), and all gifts (if any) together.
You must contact our customer service through the contact information displayed on the homepage before returning the goods, and send the goods to the shipping address provided by our customer service personnel within the specified time.
If the above conditions are met, we will process the exchange or refund for you within 48 hours after receiving the return and verifying that it is correct.
If you return the product due to not meeting the quality requirements, we will bear the corresponding shipping costs. If the return or exchange is caused by the customer's own reasons, the customer will bear the postage for returning the product and the shipping cost for resending.
If you wish to exchange for other equivalent products, please first process the return for the order that needs to be returned. After we receive the return and confirm that it is correct, we will send you a new product. If you wish to exchange for non equivalent products, please first process a return and refund for your order, and then order other products you like on the website. We will send them separately.
If you experience allergic symptoms after using the products purchased on this website, we will accept the return of this product and provide you with a valid certificate issued by the relevant hospital. We will also provide you with a full refund and assist you in pursuing the corresponding legal responsibilities of the supplier.
You can return items from different orders in the same shipment. Therefore, please select all the items you want to return, regardless of which order they belong to, and continue the return application process until it is completed. Please remember that during this process, you must specify the number of packages you will use to send returns.
In addition, we do not allow returns in the following situations:
If the consumer causes damage on their own or someone intentionally destroys it;
No valid sales vouchers or invoices;
Products not sold on this website;
Other situations where returns are not allowed based on the nature of the product and have been confirmed by you at the time of purchase, as well as situations where returns are not supported according to legal regulations.
The return application process is as follows:
Please click on the return option at the bottom of the homepage of this website to fill in the relevant information and select the reason for return.
Please contact us using the contact information displayed on this website to confirm the return.
We will provide you with a delivery address. Please contact the logistics company based on the shipping address we provided to return the goods to us.
After we receive the product you returned, our quality audit department will conduct quality and other inspections. Once the inspection meets our standards, we will contact you for exchange or refund services.
If you choose to refund, we will process the refund directly for you. If you choose to exchange, we will confirm the delivery address with you again. If you do not reply within 1 business day, we will consider it as your default original order delivery address and will ship new products to you.
We will process the refund process as soon as possible, and your refund will be refunded according to the original payment method; If you are using a Visa/Mastercard/American Express credit card, we will deposit the refund into your original payment card; If you use other payment methods, please contact our 24/7 online customer service for refund inquiries. Please note that refunds deposited into a Visa card may take up to 30 days to appear on your bill.
